Yes. Most business IT issues can be diagnosed and resolved remotely, including Microsoft 365 problems, Windows performance issues, email access, user accounts, permissions, software errors, VPN issues, and general troubleshooting.

Yes. My service is designed for small businesses that need reliable IT support without the cost or complexity of a large managed service provider or full internal IT team.

I can help with both. I provide one-off support for specific technical issues, as well as ongoing remote IT support for businesses that need regular assistance.

Yes. I provide remote IT support for businesses across the UK and Europe.

Response times depend on availability and the urgency of the issue. For ongoing business clients, response expectations can be agreed in advance so you know what level of support to expect.

Microsoft 365 is one of my key areas of expertise, but I also support Windows devices, account access, remote troubleshooting, endpoint maintenance, security checks, and performance optimisation.

Yes. I can help review and improve security settings such as multi-factor authentication, user access, permissions, account protection, conditional access basics, and general Microsoft 365 best practices.

Yes. I can act as your remote IT support contact, helping with day-to-day issues, Microsoft 365 administration, device troubleshooting, user support, and general technical guidance.

Yes. I can help create new Microsoft 365 users, configure email access, manage permissions, set up Teams, SharePoint, OneDrive, and help users get started with the tools they need.

Yes. I can review Windows performance issues, remove unnecessary startup items, check updates, look at storage and system health, and recommend practical steps to improve performance.

Yes. Remote sessions are carried out with your permission, and you can see what is happening on your screen in real time. I do not access files, settings, or accounts without your consent, and you can end the session at any time.

​No. My support is focused on Windows, Microsoft 365, and related business systems. I do not currently offer macOS support.

This can depend on the type of support you need. One-off issues can usually be billed hourly or as an agreed fixed task, while ongoing support can be arranged as a regular monthly service.