Question 1

Do you provide remote IT support for businesses?

Accepted Answer

Yes. Most business IT issues can be diagnosed and resolved remotely, including Microsoft 365 problems, Windows performance issues, email access, user accounts, permissions, software errors, VPN issues, and general troubleshooting.

Question 2

Can you support small businesses?

Accepted Answer

Yes. My service is designed for small businesses that need a reliable IT contact without employing a full internal team or using a large managed service provider.

Question 3

Do you offer one-off support or ongoing support?

Accepted Answer

I can help with both. I provide one-off support for specific technical issues, as well as ongoing remote IT support for businesses that need regular assistance.

Question 4

How quickly can you help?

Accepted Answer

Response times depend on availability and the urgency of the issue. For ongoing business clients, response expectations can be agreed in advance so you know what level of support to expect.

Question 5

Do you only work with Microsoft 365?

Accepted Answer

Microsoft 365 is one of my key areas of expertise, but I also support Windows devices, account access, remote troubleshooting, endpoint maintenance, security checks, and performance optimisation.

Question 6

Can you help secure our Microsoft 365 environment?

Accepted Answer

Yes. I can help review and improve security settings such as multi-factor authentication, user access, permissions, account protection, conditional access basics, and general Microsoft 365 best practices.

Question 7

Can you help set up new users?

Accepted Answer

Yes. I can help create new Microsoft 365 users, configure email access, manage permissions, set up Teams, SharePoint, OneDrive, and help users get started with the tools they need.

Question 8

Can you help with slow business laptops or PCs?

Accepted Answer

Yes. I can review Windows performance issues, remove unnecessary startup items, check updates, look at storage and system health, and recommend practical steps to improve performance.

Question 9

How does remote support work?

Accepted Answer

After discussing the issue, I will send you instructions for starting a secure remote support session. You remain in control of your computer, can see everything happening on screen and can end the session at any time.

Question 10

Is our data secure during a remote support session?

Accepted Answer

Yes. Remote sessions are carried out with your permission, and you can see what is happening on your screen in real time. I do not access files, settings, or accounts without your consent, and you can end the session at any time.

Question 11

Will I pay per hour or per service?

Accepted Answer

This can depend on the type of support you need. One-off issues can usually be billed hourly or as an agreed fixed task, while ongoing support can be arranged as a regular monthly service.

Question 12

Do you support Macs?

Accepted Answer

​No. My support is focused on Windows, Microsoft 365, and related business systems. I do not currently offer macOS support.

Frequently asked questions